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Delivery

Delivery

Where do you deliver to?

  • We deliver to physical addresses (work and residential) throughout South Africa.
    Physical collections are not possible at the moment

Do you deliver internationally?

  • Yes we do deliver across the world. Click here for more details.

Can I purchase from botolla if I’m living outside South Africa?

  • Yes, you can place an order if you live outside of South Africa

How much will delivery cost?

  • Shipping is free on all orders within South Africa
    International customers are charged a flat shipping rate of $35(USD)

How long does delivery take?

  • Delivery takes 5 – 7 working days. Please note that delivery can be delayed during peak periods, as well as during public holidays. Delivery to outlying areas can take longer, depending on where you are based.

What are your delivery times?

  • Deliveries are only done between 09h00 and 17h00 from Monday to Friday (excluding public holidays).

Can I split the delivery of my order between different addresses?

  • No, if you want items to be delivered to separate addresses you need to place them as separate orders.

How do I update my delivery address?

  • You can either update your saved delivery address on your online profile or you can add a new delivery address during the checkout process. Please note that once your order has been completed neither botolla nor our delivery partner can change your delivery details.

How do I track my order?

  • To track your order sign into “My Account” and click on “My Orders”. Select the relevant order number and then click on “Track My Order”. If you have checked out as a guest, click on “Track my Order” at the bottom of the page and follow the instructions from there.

What happens if I’m not there to collect my order when you deliver?

  • We will send communication prior to the delivery of your parcel, as well as on the day that delivery will take place. We will attempt to deliver to you 3 times. If we are unable to deliver after the third attempt, your order will be cancelled and refunded as soon as possible. Please note that after botolla receives the parcel back from our courier partner, a credit card refund can take between 7 – 10 days to reflect.

Can I change my delivery details after I placed an order?

  • Once your order has been confirmed we are unable to change your chosen delivery address.

Can I change my order details after it has been confirmed?

  • Once your order has been confirmed we are unable to change any details on your order.

Can I send my order back with the courier?

  • botolla does not offer a courier returns option at this stage.